Shipping & Returns
Thank you for choosing The Collective! We value your satisfaction and aim to provide an exceptional shopping experience. Please read the following information regarding our shipping and returns policy.
Domestic Shipping (United States):
- We utilize trusted carriers (such as FedEx, UPS, USPS, or similar)
- Your order will typically arrive within 3-6 business days.
- Wholesale orders will be shipped via UPS or by Truck.
- We ship to all US territories, including APO/FPO/DPO addresses.
- Please note that your order may be shipped in multiple packages to ensure efficient delivery.
- We offer worldwide shipping; however, shipping costs vary by country/region.
- At present, international orders are limited to a value of $999.99.
- Duties, taxes, and carrier brokerage fees are not included in the order and will be assessed upon delivery.
- It is the responsibility of the order recipient to pay these additional fees.
- We appreciate your support as a small business, supporting small artisans, and engaging in small batch production. Therefore, we kindly request your understanding regarding our return policy.
Cancellations and Modifications:
- Once an order is received by us, we are unable to accommodate cancellations or modifications.
Returns and Refunds:
- If you are unsatisfied with a product upon its arrival, we accept returns within 15 days of delivery.
- Please contact customer service or submit a return request through our website. RMA number needs to be issued before the item can be sent back.
- Refunds will be credited back to the original mode of payment.
- Please allow up to 10 business days for the credit to be processed.
- The customer is responsible for coordinating return shipping and covering the associated costs.
- We are not liable for packages lost or damaged during the return shipment.
Eligibility for Returns:
- Items received after 15 days of the delivery date are not eligible for return, refund, store credit, or exchange.
- In the event of late returns, we are not responsible for covering the return shipping back to you.
- Items must be returned with all tags attached and in the original packaging to be accepted for return. Failure to do so may result in the rejection of the return due to increased return fraud.
Final Sale and Gift Card Orders:
- Orders using promo codes or purchased on sale are considered final sale and are not eligible for return.
- Gift card orders are eligible for store credit only.
- Promo codes cannot be applied to completed orders.
For any further inquiries regarding our shipping and returns policy, please contact us via email at email@example.com. We are here to assist you and ensure your satisfaction.
Respecting our customers' privacy, we prioritize the security and confidentiality of your personal information, ensuring a seamless and trustworthy experience on our website, as well as offering hassle-free returns to guarantee your satisfaction.
Thank you for your support!