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- Company and Product Information
- Price Lists and Stock Availability
- Customer Service
- Shipping and Returns
- Editorial and Marketing
- Charities and Partners
- Media Relations
- Applying for a New Account
- New and Existing orders
- Trade Programs
Frequently Asked Questions
Our customers' satisfaction is our number one priority. To return a product, please contact Customer Service.
We offer a full refund when the product is unused and is returned within 14 days of receipt.
Please note that customers will be responsible for shipping costs and all returns must be in the original packaging with proof of purchase.
There may be some slight variation in color, texture, and finish due the handmade nature of The Collective products. These should not be considered flaws or defects.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
We ship all orders using UPS from our facility in Nevada. Standard shipping typically ensures delivery within 4–5 business days.
If your order has not arrived within this timeframe, please don't hesitate to reach out to our Customer Service team for assistance.
Products are stocked up on a regular basis.
If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!